Calix incident

Product Disruption: Calix Service Cloud >> Telemetry Connection

Major Resolved View vendor source →

Calix experienced a major incident on July 30, 2025 affecting Calix Service Cloud (calixcloud.calix.com) and Calix Operations Cloud and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2025, 02:51 AM UTC
Resolved
Jul 31, 2025, 06:40 AM UTC
Duration
1d 3h
Detected by Pingoru
Jul 30, 2025, 02:51 AM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)Calix Operations CloudCalix Deployment CloudCommandIQ

Update timeline

  1. investigating Jul 30, 2025, 02:51 AM UTC

    We are currently investigating reports of issues with Telemetry features in Calic Service Cloud, Calix Operations Cloud,Deployment Cloud and CommandIQ App. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm00001AcAgAKAV

  2. monitoring Jul 30, 2025, 06:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 31, 2025, 06:40 AM UTC

    This incident has been resolved.