Calix incident

Product Disruption: Calix Service Cloud >> Subscriber Turn up and Troubleshooting (TR-069)

Calix experienced a major incident on September 11, 2025 affecting Calix Service Cloud (calixcloud.calix.com), lasting 8h 14m. The incident has been resolved; the full update timeline is below.

Started: Sep 11, 2025, 03:45 PM UTC
Resolved: Sep 12, 2025, 12:00 AM UTC
Duration: 8h 14m
Detected by Pingoru: Sep 11, 2025, 03:45 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)

Update timeline

investigating Sep 11, 2025, 03:45 PM UTC

We are currently investigating reports of issues with Subscriber Turn up and Troubleshooting (TR-069) in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm00001GfuLIKAZ
monitoring Sep 11, 2025, 05:45 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 12, 2025, 12:00 AM UTC

This incident has been resolved.