Calix Outage History

Calix is up right now

Calix had 12 outages in the last 2 years totaling 70h 39m of downtime — averaging 0.5 incidents per month.

There were 12 Calix outages since May 31, 2024 totaling 70h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust.calix.com

Critical September 24, 2025

Cloud Incident CI-24-35: Product Outage: Calix Cloud >> Cloud Access

Detected by Pingoru
Sep 24, 2025, 03:22 PM UTC
Resolved
Sep 24, 2025, 04:42 PM UTC
Duration
1h 19m
Affected: Calix Service Cloud (calixcloud.calix.com)CSC APICalix Engagement Cloud (calixcloud.calix.com)Usage APIUpload APICalix Operations CloudCalix Deployment Cloud
Timeline · 4 updates
  1. investigating Sep 24, 2025, 03:22 PM UTC

    We are currently investigating reports of issues with Calix Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm00001IesSpKAJ

  2. identified Sep 24, 2025, 03:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 24, 2025, 03:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 24, 2025, 04:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 11, 2025

Product Disruption: Calix Service Cloud >> Subscriber Turn up and Troubleshooting (TR-069)

Detected by Pingoru
Sep 11, 2025, 03:45 PM UTC
Resolved
Sep 12, 2025, 12:00 AM UTC
Duration
8h 14m
Affected: Calix Service Cloud (calixcloud.calix.com)
Timeline · 3 updates
  1. investigating Sep 11, 2025, 03:45 PM UTC

    We are currently investigating reports of issues with Subscriber Turn up and Troubleshooting (TR-069) in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm00001GfuLIKAZ

  2. monitoring Sep 11, 2025, 05:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 12, 2025, 12:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 30, 2025

Product Disruption: Calix Service Cloud >> Telemetry Connection

Detected by Pingoru
Jul 30, 2025, 02:51 AM UTC
Resolved
Jul 31, 2025, 06:40 AM UTC
Duration
1d 3h
Affected: Calix Service Cloud (calixcloud.calix.com)Calix Operations CloudCalix Deployment CloudCommandIQ
Timeline · 3 updates
  1. investigating Jul 30, 2025, 02:51 AM UTC

    We are currently investigating reports of issues with Telemetry features in Calic Service Cloud, Calix Operations Cloud,Deployment Cloud and CommandIQ App. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm00001AcAgAKAV

  2. monitoring Jul 30, 2025, 06:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 31, 2025, 06:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 16, 2025

Product Disruption: Calix Service Cloud >> Subscriber Landing Page

Detected by Pingoru
Jul 16, 2025, 07:08 PM UTC
Resolved
Jul 16, 2025, 10:06 PM UTC
Duration
2h 58m
Affected: Calix Service Cloud (calixcloud.calix.com)CommandIQPerformance Testing
Timeline · 3 updates
  1. investigating Jul 16, 2025, 07:08 PM UTC

    We are currently investigating reports of issues with Subscriber Landing Page in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm0000180NIEKA2

  2. monitoring Jul 16, 2025, 08:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2025, 10:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 30, 2025

Platform Outage: US Calix Cloud

Detected by Pingoru
Jun 30, 2025, 04:05 PM UTC
Resolved
Jun 30, 2025, 05:15 PM UTC
Duration
1h 9m
Affected: Calix Service Cloud (calixcloud.calix.com)Calix Operations CloudCalix Deployment Cloud
Timeline · 3 updates
  1. investigating Jun 30, 2025, 04:05 PM UTC

    We are currently investigating reports of issues with Calix Service, Deployment and Operations Clouds. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm000015j9W9KAI

  2. monitoring Jun 30, 2025, 04:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 30, 2025, 05:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 31, 2025

Product Outage: Calix Operations Cloud

Detected by Pingoru
Jan 31, 2025, 01:20 PM UTC
Resolved
Jan 31, 2025, 03:32 PM UTC
Duration
2h 11m
Affected: Calix Operations Cloud
Timeline · 3 updates
  1. investigating Jan 31, 2025, 01:20 PM UTC

    We are currently investigating reports of issues with Calix Operations Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AgckuoCQA

  2. monitoring Jan 31, 2025, 02:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 31, 2025, 03:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 10, 2024

Product Disruption: Calix Service Cloud >> Systems showing Degraded (due to Tr069 connection down) in CSC

Detected by Pingoru
Dec 10, 2024, 03:16 PM UTC
Resolved
Dec 11, 2024, 12:52 AM UTC
Duration
9h 36m
Affected: Calix Service Cloud (calixcloud.calix.com)Calix Operations CloudCalix Deployment Cloud
Timeline · 4 updates
  1. investigating Dec 10, 2024, 03:16 PM UTC

    We are currently investigating reports of issues with Systems showing Degraded due to Tr069 connection down in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AevtPfCQI

  2. monitoring Dec 10, 2024, 11:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 10, 2024, 11:42 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 11, 2024, 12:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 27, 2024

Product Disruption: Calix Operations Cloud >> Alarming and Email Notifications

Detected by Pingoru
Sep 27, 2024, 05:02 PM UTC
Resolved
Sep 28, 2024, 02:16 AM UTC
Duration
9h 14m
Affected: Calix Operations Cloud
Timeline · 4 updates
  1. investigating Sep 27, 2024, 05:02 PM UTC

    We are currently investigating reports of issues with Alarming and Email Notifications in Calix Operations Cloud Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AbOm2CCQS

  2. identified Sep 27, 2024, 05:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 28, 2024, 01:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 28, 2024, 02:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 4, 2024

Product Disruption: Calix Engagement Cloud >> Segments and Campaigns

Detected by Pingoru
Sep 04, 2024, 02:24 PM UTC
Resolved
Sep 04, 2024, 04:02 PM UTC
Duration
1h 37m
Affected: Calix Engagement Cloud (calixcloud.calix.com)Calix Engagement Cloud (calixcloud-ca.calix.com)
Timeline · 3 updates
  1. investigating Sep 04, 2024, 02:24 PM UTC

    We are currently investigating reports of issues with Segments and Campaigns in Calix Engagement Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AaFSFiCQO

  2. monitoring Sep 04, 2024, 03:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2024, 04:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 16, 2024

Product Disruption: Calix Engagement Cloud >> Segments and Campaigns >> Explore Lenses and Campaigns

Detected by Pingoru
Aug 16, 2024, 08:26 PM UTC
Resolved
Aug 16, 2024, 09:13 PM UTC
Duration
46m
Affected: Calix Engagement Cloud (calixcloud.calix.com)
Timeline · 2 updates
  1. monitoring Aug 16, 2024, 08:26 PM UTC

    Status Update: 1:15pm 08/16 https://community.calix.com/s/feed/0D54u0000AaCRxTCQW Thank you for your patience while we worked to take corrective actions. At this point in time all systems are working as expected and we are monitoring for any recurrence. Our next update will be provided at 1:45pm

  2. resolved Aug 16, 2024, 09:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 6, 2024

Product Disruption: Calix Service Cloud >> Subscriber Turn Up and Troubleshooting (GUI and API)

Detected by Pingoru
Aug 06, 2024, 01:46 PM UTC
Resolved
Aug 06, 2024, 06:00 PM UTC
Duration
4h 13m
Affected: Calix Service Cloud (calixcloud.calix.com)
Timeline · 4 updates
  1. investigating Aug 06, 2024, 01:46 PM UTC

    We are currently investigating reports of issues with Subscriber Turn Up and Troubleshooting (GUI and API) in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AZCgH3CQL

  2. identified Aug 06, 2024, 02:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 06, 2024, 04:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 06, 2024, 06:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 31, 2024

Product Disruption: Product Disruption: Calix Service Cloud >> Telemetry Connection

Detected by Pingoru
May 31, 2024, 04:27 PM UTC
Resolved
May 31, 2024, 05:56 PM UTC
Duration
1h 28m
Affected: Calix Service Cloud (calixcloud.calix.com)Calix Operations CloudCalix Deployment CloudCommandIQ
Timeline · 4 updates
  1. investigating May 31, 2024, 04:27 PM UTC

    We are currently investigating reports of issues with Telemetry Connections in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AUBpXICQ1

  2. identified May 31, 2024, 05:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 31, 2024, 05:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 31, 2024, 05:56 PM UTC

    This incident has been resolved.

Read the full incident report →