Graia CCaaS Security Patching

Update timeline

1. resolved Apr 18, 2026, 03:00 AM UTC

   Type: Maintenance Duration: 8 days, 16 hours and 12 minutes Affected Components: CCaaS International - AI Email Bots, CCaaS International - Reporting & Wallboard, CCaaS International - Scripting, CCaaS Americas - Voice Services, CCaaS international - AI Chat Bots, CCaaS International - AI Voice Bots, CCaaS Europe - Voice Services, CCaaS International - Email Services, CCaaS International - Chat & Social Media, CCaaS International - Admin Portal, CCaaS International - Agent UI, CCaaS International - Core Services, CCaaS International - Contact Expert Chat Services, CCaaS Custom Connectors to Cisco Apr 18, 03:00:00 GMT+0 - Identified - Dear Customer, We would like to inform you that on 18-04-2026 there will be a scheduled maintenance window for applying security patches on the Graia CCaaS Voice components. Graia International: 18-04-2026 | 03:00 UTC | 3 h During this time all components will be operational, but we do anticipate a short voice service interruption during key moments of the update. Thank you for your understanding. If you have any questions, please contact us via the known communication channels. Kind Regards, Graia Team Apr 18, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 18, 06:28:11 GMT+0 - Completed - Dear Graia Customer, We would like to inform you that we have completed the scheduled maintenance for Graia International. To benefit immediately from the new changes please refresh your browser with CTRL+F5. The latest release notes will be available at Kind Regards, GraiaTeam