Ongoing since 12:12 AM UTC, affecting Emails.
The app is back online. And we're seeing the outbound queue clear, as emails/drafts hit inboxes. But we'll be continuing to monitor the incident until we're confident that things are stable! 💙
Affected components
Update timeline
- investigating Nov 07, 2026, 12:12 AM UTC
We're currently investigating customer reports of emails not sending. This is impacting both outbound emails, as well as sending drafts. We'll post updates as we learn more.
- identified Nov 07, 2026, 12:17 AM UTC
The team has identified the cause of the issue. An upstream vendor: https://health.aws.amazon.com/health/status is currently having an outage that's preventing backend actions from running. This includes outbound email and drafts. We're continuing to monitor the situation, and will keep you all updated!
- identified Nov 07, 2026, 12:46 AM UTC
We're beginning to see our backend recover from the outage. But our vendor is still showing an active incident: https://health.aws.amazon.com/health/status, so we're going to keep monitoring until we're confident that we're back online.
- monitoring Nov 07, 2026, 12:55 AM UTC
The app is back online. And we're seeing the outbound queue clear, as emails/drafts hit inboxes. But we'll be continuing to monitor the incident until we're confident that things are stable! 💙
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