Buttondown experienced a minor incident on September 9, 2026 affecting Subscriber-facing app and Author-facing app and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 07:18 PM UTC
Status: Investigating We're currently investigating reports that the Dashboard and Archives are down. Affected components Subscriber-facing app (Full outage) Author-facing app (Full outage)
- investigating Sep 09, 2026, 07:21 PM UTC
Status: Investigating We're seeing the Dashboard and Archives come back online, but with some intermittent errors. The team is still investigating the root cause. Affected components Subscriber-facing app (Partial outage) Author-facing app (Partial outage)
- monitoring Sep 09, 2026, 07:32 PM UTC
Status: Monitoring We've mitigated the issue, and we're seeing the Dashboard and Archives come back online. We'll continue monitoring. Affected components Author-facing app (Operational) Subscriber-facing app (Operational)
- investigating Sep 09, 2026, 07:58 PM UTC
Status: Investigating While the Dashboard and Archives are fully back online, we're investigating reports that the backlog is not clearing quickly enough. This is impacting things like drafts, and outbound emails. Affected components Automations (Degraded performance) Emails (Degraded performance) Author-facing app (Operational) Subscriber-facing app (Operational)
- investigating Sep 09, 2026, 08:25 PM UTC
Status: Investigating The team is continuing to investing the issue with the backlog clearing slowly. Affected components Subscriber-facing app (Operational) Automations (Degraded performance) Emails (Degraded performance) Author-facing app (Operational)
- monitoring Sep 09, 2026, 08:39 PM UTC
Status: Monitoring We're seeing the backlog clear, but are continuing to monitor to make sure there are no lingering issues. Affected components Subscriber-facing app (Operational) Automations (Degraded performance) Emails (Degraded performance) Author-facing app (Operational)
- resolved Sep 09, 2026, 10:17 PM UTC
Status: Resolved All services has been restored! We're working directly with authors' who were impacted by the downtime. 💙 Affected components Subscriber-facing app (Operational) Automations (Operational) Emails (Operational) Author-facing app (Operational)