Burner incident

Verification code outage

Resolved after 2 hours 10 minutes, affecting Verify Codes, on December 15, 2021.

monitoring Dec 15, 2021, 05:30 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Dec 15, 2021, 04:13 PM UTC
Resolved
Dec 15, 2021, 06:23 PM UTC
Duration
2h 10m
Detected by Pingoru
Dec 15, 2021, 04:13 PM UTC

Affected components

Verify Codes

Update timeline

  1. investigating Dec 15, 2021, 04:13 PM UTC

    We are currently seeing an outage delivering verification messages. We are working with our upstream provider to resolve the issue. You can receive a verification code by phone call instead. Please reach out to our support team at [email protected] if you're unable to request a code!

  2. monitoring Dec 15, 2021, 05:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 15, 2021, 06:23 PM UTC

    This incident has been resolved.

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