Temporary System Interruption - Deposit and Withdrawal Halted for ERC20 assets

Update timeline

1. investigating Apr 14, 2026, 03:59 PM UTC

   Status: Investigating We are currently investigating an issue with our Custody provider affecting ERC20 assets. Deposits and withdrawals are unavailable for ERC20 assets. Trading remains unaffected. Our team is fully engaged in resolving the issue as quickly as possible. We apologize for any inconvenience caused and will provide updates as soon as they become available. Affected components Fidelity Digital Dollar (FIDD) (Degraded performance) ApeCoin (APE) (Degraded performance) Wrapped BTC (WBTC) (Degraded performance) Uniswap (UNI) (Degraded performance) Chainlink (LINK) (Degraded performance) Gala (GALA) (Degraded performance) Decentraland (MANA) (Degraded performance) ether.fi governance token (ETHFI) (Degraded performance) Chiliz (CHZ) (Degraded performance) Ethereum (ETH) (Degraded performance) AllUnity EUR (EURAU) (Degraded performance) Loopring (LRC) (Degraded performance) The Graph (GRT) (Degraded performance) Aave (AAVE) (Degraded performance) Ripple USD (RLUSD) (Degraded performance) Tether (USDT) (Degraded performance) Curve DAO Token (CRV) (Degraded performance) The Sandbox (SAND) (Degraded performance) USD Coin (USDC) (Degraded performance) Open Campus (EDU) (Degraded performance) SushiSwap (SUSHI) (Degraded performance) Ethereum Name Service (ENS) (Degraded performance) Wrapped eETH (WEETH) (Degraded performance) Polygon Ecosystem Token (POL) (Degraded performance) Shiba Inu (SHIB) (Degraded performance)

2. resolved Apr 14, 2026, 05:53 PM UTC

   Status: Resolved The issue affecting ERC20 assets has now been resolved. Affected components Ripple USD (RLUSD) (Operational) Chiliz (CHZ) (Operational) AllUnity EUR (EURAU) (Operational) Gala (GALA) (Operational) Ethereum Name Service (ENS) (Operational) Uniswap (UNI) (Operational) The Graph (GRT) (Operational) Decentraland (MANA) (Operational) Aave (AAVE) (Operational) Open Campus (EDU) (Operational) SushiSwap (SUSHI) (Operational) Polygon Ecosystem Token (POL) (Operational) Ethereum (ETH) (Operational) The Sandbox (SAND) (Operational) ether.fi governance token (ETHFI) (Operational) Tether (USDT) (Operational) Curve DAO Token (CRV) (Operational) Wrapped eETH (WEETH) (Operational) Wrapped BTC (WBTC) (Operational) Chainlink (LINK) (Operational) Shiba Inu (SHIB) (Operational) Fidelity Digital Dollar (FIDD) (Operational) ApeCoin (APE) (Operational) Loopring (LRC) (Operational) USD Coin (USDC) (Operational)