Bugfender incident

Dashboard and API are unavailable

Critical Resolved View vendor source →

Bugfender experienced a critical incident on August 21, 2025 affecting Web dashboard (dashboard.bugfender.com) and Log ingestion API, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 03:04 PM UTC
Resolved
Aug 21, 2025, 05:51 PM UTC
Duration
2h 46m
Detected by Pingoru
Aug 21, 2025, 03:04 PM UTC

Affected components

Web dashboard (dashboard.bugfender.com)Log ingestion API

Update timeline

  1. investigating Aug 21, 2025, 03:04 PM UTC

    We’re currently experiencing an outage and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.

  2. investigating Aug 21, 2025, 03:18 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 21, 2025, 04:47 PM UTC

    We’ve identified the issue as a power distribution problem in our data center. Our team is now working on restarting all affected systems and bringing services back online. Further updates will follow shortly.

  4. resolved Aug 21, 2025, 05:51 PM UTC

    The incident has been resolved and services are back online. Please note that log processing may be delayed for the next few minutes while our servers catch up with pending logs.