Bugfender experienced a critical incident on September 12, 2025 affecting Web dashboard (dashboard.bugfender.com) and Log ingestion API, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Web dashboard (dashboard.bugfender.com)Log ingestion API
Update timeline
- investigating Sep 12, 2025, 02:19 PM UTC
We’re currently experiencing an outage and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.
- investigating Sep 12, 2025, 02:26 PM UTC
The team is working to identify the cause of the outage. After careful review, we can confirm that the API is functioning.
- monitoring Sep 12, 2025, 03:04 PM UTC
The issue has been fixed and we are monitoring the services. Some users may experience slow performance for a few minutes while everything stabilizes.
- monitoring Sep 12, 2025, 03:13 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 12, 2025, 03:13 PM UTC
The incident has been resolved.