Buckaroo Outage History

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Buckaroo had 44 outages in the last 2 years totaling 117h 30m of downtime — averaging 1.8 incidents per month.

There were 44 Buckaroo outages since July 6, 2025 totaling 117h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.buckaroo.io

Minor September 23, 2026

Duplicate automated reports from MyBuckaroo portal

Detected by Pingoru
Sep 23, 2026, 07:20 AM UTC
Resolved
Sep 23, 2026, 01:28 PM UTC
Duration
6h 8m
Affected: MyBuckaroo
Timeline · 2 updates
  1. identified Sep 23, 2026, 07:20 AM UTC

    Since 00:00 CEST today, some merchants have been receiving the same automatic report several times, in some cases every minute. At 07:55 CEST we paused automatic report delivery, so no new duplicate reports are being created. We have identified the cause and are working on a fix. Scheduled reports may be delayed until then, and a few duplicate emails still in the queue may yet arrive. Payment processing and payouts are not affected. We will post another update once automatic reporting is working normally again.

  2. resolved Sep 23, 2026, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 21, 2026

External service disruption: iDEAL Rabobank

Detected by Pingoru
Sep 21, 2026, 03:05 PM UTC
Resolved
Sep 21, 2026, 03:17 PM UTC
Duration
11m
Affected: iDEAL
Timeline · 3 updates
  1. investigating Sep 21, 2026, 03:05 PM UTC

    There is an issue with the iDEAL availability of Rabobank. Users could experience issues when paying with iDEAL. We will provide updates as they become available.

  2. investigating Sep 21, 2026, 03:08 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 21, 2026, 03:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 19, 2026

Delayed POS payouts

Detected by Pingoru
Sep 19, 2026, 07:33 AM UTC
Resolved
Sep 19, 2026, 09:38 AM UTC
Duration
2h 4m
Affected: Payouts
Timeline · 2 updates
  1. investigating Sep 19, 2026, 07:33 AM UTC

    We are currently experiencing a delay affecting today's POS payouts. We are actively investigating and are working to resolve this as quickly as possible. A further update will follow as soon as more information is available. We apologize for any inconvenience.

  2. resolved Sep 19, 2026, 09:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 5, 2026

Degraded success rate: Belfius

Detected by Pingoru
Sep 05, 2026, 06:52 PM UTC
Resolved
Sep 05, 2026, 07:04 PM UTC
Duration
11m
Affected: Belfius
Timeline · 1 update
  1. investigating Sep 05, 2026, 06:52 PM UTC

    We're experiencing a lower success rate for this service than usual.

Read the full incident report →

Critical September 4, 2026

External outage: Belfius

Detected by Pingoru
Sep 04, 2026, 08:15 PM UTC
Resolved
Sep 07, 2026, 07:23 AM UTC
Duration
2d 11h
Affected: Belfius
Timeline · 2 updates
  1. identified Sep 05, 2026, 06:11 PM UTC

    We are currently experiencing a full outage, external to our platform, affecting the Belfius service. We are monitoring the situation closely and will provide updates as they become available.

  2. resolved Sep 07, 2026, 07:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 18, 2026

Service disruption: Checkout

Detected by Pingoru
Aug 18, 2026, 10:02 AM UTC
Resolved
Aug 18, 2026, 10:37 AM UTC
Duration
34m
Affected: Smart Checkout
Timeline · 3 updates
  1. investigating Aug 18, 2026, 10:02 AM UTC

    Our service monitoring has detected an outage. We're investigating the issue.

  2. monitoring Aug 18, 2026, 10:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 18, 2026, 10:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2026

Belfius payments disruption

Detected by Pingoru
Aug 12, 2026, 01:19 PM UTC
Resolved
Aug 12, 2026, 08:29 PM UTC
Duration
7h 9m
Affected: Belfius
Timeline · 2 updates
  1. investigating Aug 12, 2026, 01:19 PM UTC

    We are currently experiencing a disruption affecting Belfius payments. Since around 10:35 today, Belfius payments are failing and customers cannot complete them.

  2. resolved Aug 12, 2026, 08:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 10, 2026

Major outage online Credit Cards & Tap to Pay

Detected by Pingoru
Aug 10, 2026, 08:36 AM UTC
Resolved
Aug 10, 2026, 09:03 AM UTC
Duration
26m
Affected: MastercardVisa
Timeline · 6 updates
  1. investigating Aug 10, 2026, 08:36 AM UTC

    We are currently experiencing an issue affecting our online Credit Card services and Tap to Pay. This is being investigated with the highest priority.

  2. investigating Aug 10, 2026, 08:37 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 10, 2026, 08:37 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 10, 2026, 08:46 AM UTC

    The issue has been resolved and all services are fully operational. We will continue to monitor the situation.

  5. resolved Aug 10, 2026, 09:03 AM UTC

    This incident has been resolved.

  6. postmortem Aug 11, 2026, 07:17 AM UTC

    On 10 August 2026, card payments were unavailable for approximately 46 minutes, between 09:58 and 10:44 CEST. During this window, customers were unable to complete card payments. The disruption was triggered by a planned database update that generated an unusually high volume of background events. This event volume placed excessive load on several of our Card Acquiring services, including the component that processes card transactions, causing them to become temporarily unavailable. Tap to pay transactions continued to be processed, but were briefly delayed in appearing in our Buckaroo portals. Our engineering team identified the root cause and deployed a fix that restored the affected services. Card payments were fully operational again from 10:44, with all services confirmed recovered at 10:49. We have implemented immediate safeguards and are working on structural improvements to prevent this failure mode from recurring. We apologize for any inconvenience this may have caused.

Read the full incident report →

Critical July 22, 2026

POS Terminal Disruption

Detected by Pingoru
Jul 22, 2026, 06:29 PM UTC
Resolved
Jul 22, 2026, 06:55 PM UTC
Duration
25m
Affected: Processor
Timeline · 3 updates
  1. monitoring Jul 22, 2026, 06:29 PM UTC

    Between 19:11 and 20:09 (CEST), an issue affected payments processed via POS terminals. This has been resolved and we are currently monitoring the situation. We are still investigating the root cause and will provide a follow-up once this has been determined. We apologize for any inconvenience caused.

  2. resolved Jul 22, 2026, 06:55 PM UTC

    This incident has been resolved.

  3. postmortem Jul 24, 2026, 07:19 AM UTC

    On the evening of 22 July 2026, between approximately 19:11 and 20:09 CEST, a technical issue on our payment platform affected transaction processing for POS \(in-store\) terminals. During this period, affected terminals were temporarily unable to complete payment transactions. This disruption only affected Buckaroo terminals. Other terminals were not affected. The cause was a technical issue on our side. It has been fully identified and resolved, and POS transaction processing has been operating normally since 20:09 CEST. We have also put additional monitoring measures in place to prevent this from recurring. We sincerely apologise for the disruption and any inconvenience this caused.

Read the full incident report →

Notice July 15, 2026

EXTERNAL: Degraded success rate: Mastercard

Detected by Pingoru
Jul 15, 2026, 10:13 AM UTC
Resolved
Jul 15, 2026, 12:34 PM UTC
Duration
2h 21m
Affected: Mastercard
Timeline · 3 updates
  1. investigating Jul 15, 2026, 10:13 AM UTC

    External: We have identified a full disruption external to our platform affecting card payments. You will see a decline in successful payments as consumers will be unable to pay using their MasterCard card.

  2. identified Jul 15, 2026, 10:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 15, 2026, 12:34 PM UTC

    The incident has been resolved

Read the full incident report →

Major July 15, 2026

Degraded success rate: Mastercard

Detected by Pingoru
Jul 15, 2026, 07:25 AM UTC
Resolved
Jul 15, 2026, 08:26 AM UTC
Duration
1h 1m
Affected: Mastercard
Timeline · 2 updates
  1. identified Jul 15, 2026, 07:25 AM UTC

    We have identified a full disruption external to our platform affecting card payments. You will see a decline in successful payments as consumers will be unable to pay using their MasterCard card.

  2. resolved Jul 15, 2026, 08:26 AM UTC

    The issue is resolved

Read the full incident report →

Critical July 2, 2026

External service disruption: In3

Detected by Pingoru
Jul 02, 2026, 02:56 PM UTC
Resolved
Jul 02, 2026, 03:28 PM UTC
Duration
31m
Affected: In3
Timeline · 2 updates
  1. investigating Jul 02, 2026, 02:56 PM UTC

    There is an issue with the In3 availability. Users could experience issues when paying with In3. We will provide updates as they become available.

  2. resolved Jul 02, 2026, 03:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2026

Plaza transaction overview: Delayed visualization

Detected by Pingoru
Jul 01, 2026, 07:56 AM UTC
Resolved
Jul 01, 2026, 10:04 AM UTC
Duration
2h 8m
Affected: Plaza
Timeline · 2 updates
  1. identified Jul 01, 2026, 07:56 AM UTC

    Today's transactions or statuses may not be shown in the transaction overview. Transaction processing is not affected. A fix has been implemented, and transactions are currently being reloaded into the transaction overview. We will provide updates as they become available.

  2. resolved Jul 01, 2026, 10:04 AM UTC

    This issue has been resolved. All transactions are now visible in the transaction overview.

Read the full incident report →

Major June 24, 2026

Major outage: Online credit cards

Detected by Pingoru
Jun 24, 2026, 08:34 AM UTC
Resolved
Jun 24, 2026, 08:34 AM UTC
Duration
—
Affected: MastercardVisa
Timeline · 1 update
  1. resolved Jun 24, 2026, 08:34 AM UTC

    We would like to inform you that today, 24 June 2026, between approximately 09:30 and 10:15 CEST, our online credit card payment services experienced an outage. During this period, credit card transactions were unable to be processed. The issue has been resolved and all services are fully operational again.

Read the full incident report →

Notice June 19, 2026

Outage – Credit Card Acquiring Platform (14:37–14:55 CEST)

Detected by Pingoru
Jun 19, 2026, 01:31 PM UTC
Resolved
Jun 19, 2026, 01:31 PM UTC
Duration
—
Affected: MastercardVisa
Timeline · 1 update
  1. resolved Jun 19, 2026, 01:31 PM UTC

    We experienced an outage affecting our online credit card services and elevated POS transactions between 14:37 PM and 14:55 PM CEST. During a planned deployment, an issue occurred that impacted our credit card acquiring platform. As a result, transaction processing was temporarily unavailable and transactions failed. Our team identified the issue and restored the service. We are continuing to investigate the root cause and are implementing measures to prevent similar incidents in the future. We apologize for the disruption and any inconvenience caused.

Read the full incident report →

Notice May 20, 2026

[External] Partial Outage: Bancontact

Detected by Pingoru
May 20, 2026, 03:23 PM UTC
Resolved
May 20, 2026, 03:23 PM UTC
Duration
—
Affected: Bancontact
Timeline · 1 update
  1. resolved May 20, 2026, 03:23 PM UTC

    We have experienced two brief disruptions of Bancontact payments due to an outage that is external in nature. The disruptions took place during the following time-frames: 15:25 -> 15:40 16:55 -> 17:10 During these times customers were redirected to Bancontact, but did not return. Transactions were kept on Pending status until expiration updated them to Failed.

Read the full incident report →

Minor March 30, 2026

Degraded success rate: Bancontact

Detected by Pingoru
Mar 30, 2026, 10:57 AM UTC
Resolved
Mar 30, 2026, 11:01 AM UTC
Duration
3m
Affected: Bancontact
Timeline · 2 updates
  1. investigating Mar 30, 2026, 10:57 AM UTC

    We're experiencing a lower success rate for this service than usual.

  2. resolved Mar 30, 2026, 11:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 25, 2026

iDEAL: Full disruption due to external outage

Detected by Pingoru
Mar 25, 2026, 02:47 PM UTC
Resolved
Mar 25, 2026, 02:53 PM UTC
Duration
6m
Affected: iDEAL
Timeline · 2 updates
  1. identified Mar 25, 2026, 02:47 PM UTC

    We are currently experiencing a major outage with iDEAL due to external factors. We will keep you updated on any developments.

  2. resolved Mar 25, 2026, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 18, 2026

iDIN Unavailable

Detected by Pingoru
Mar 18, 2026, 03:19 PM UTC
Resolved
Mar 19, 2026, 09:59 AM UTC
Duration
18h 40m
Affected: Smart Checkout
Timeline · 2 updates
  1. investigating Mar 18, 2026, 03:19 PM UTC

    Since March 16th, iDIN has not been available. We are currently investigating the cause of this issue and working on a solution to restore availability as soon as possible.

  2. resolved Mar 19, 2026, 09:59 AM UTC

    The issue with iDIN has been resolved and the service is operating normally.

Read the full incident report →

Notice March 10, 2026

POS Terminals Disruption

Detected by Pingoru
Mar 10, 2026, 08:00 AM UTC
Resolved
Mar 10, 2026, 08:00 AM UTC
Duration
—
Affected: Processor
Timeline · 1 update
  1. resolved Mar 10, 2026, 08:00 AM UTC

    On March 10, Buckaroo POS terminals experienced a disruption between 06:20 and 08:15 CET. During this period, transactions on POS terminals were not possible. The issue has been resolved and all terminals are functioning normally again. The root cause is currently under investigation.

Read the full incident report →

Minor February 25, 2026

Login issues Plaza

Detected by Pingoru
Feb 25, 2026, 07:31 AM UTC
Resolved
Feb 25, 2026, 08:07 AM UTC
Duration
35m
Affected: Plaza
Timeline · 2 updates
  1. investigating Feb 25, 2026, 07:31 AM UTC

    Users are currently unable to log into the Buckaroo Plaza. We are working on resolving this issue.

  2. resolved Feb 25, 2026, 08:07 AM UTC

    The issue has been resolved

Read the full incident report →

Notice February 24, 2026

Login issues in Plaza

Detected by Pingoru
Feb 24, 2026, 11:34 AM UTC
Resolved
Feb 24, 2026, 12:25 PM UTC
Duration
51m
Affected: Plaza
Timeline · 2 updates
  1. identified Feb 24, 2026, 11:34 AM UTC

    Users are currently unable to log into the Buckaroo Plaza. We are working on resolving this issue.

  2. resolved Feb 24, 2026, 12:25 PM UTC

    The issue has been resolved.

Read the full incident report →

Notice February 18, 2026

Delayed POS Payouts

Detected by Pingoru
Feb 18, 2026, 12:15 PM UTC
Resolved
Feb 18, 2026, 02:53 PM UTC
Duration
2h 37m
Timeline · 3 updates
  1. identified Feb 18, 2026, 12:15 PM UTC

    We are currently experiencing an issue with POS payouts. Not all of today’s scheduled payouts have been fully processed. BNP received our settlement files but processing of the payouts is pending on their end. Technical teams of BNP are investigating.

  2. identified Feb 18, 2026, 12:45 PM UTC

    The files are being re-processed by BNP

  3. resolved Feb 18, 2026, 02:53 PM UTC

    All files have been processed. The BNP bank had an incident on one of their platforms which caused the delay.

Read the full incident report →

Notice February 16, 2026

Service disruption: PPRO payment methods

Detected by Pingoru
Feb 16, 2026, 01:16 PM UTC
Resolved
Feb 16, 2026, 01:17 PM UTC
Duration
57s
Affected: EPS
Timeline · 2 updates
  1. investigating Feb 16, 2026, 01:16 PM UTC

    Our service monitoring has detected an outage since 13 February 14:38. This outage impacts all payment methods with PPRO as acquirer. Impacted payment methods are: - EPS - MBWay - Bizum - Swish - Twint - AliPay - P24 The issue has been resolved since 16 February 14:11

  2. resolved Feb 16, 2026, 01:17 PM UTC

    This incident has been resolved.

Read the full incident report →