Broadvoice incident

Issues with Contact Center Analytics

Resolved after 3 hours 29 minutes, affecting Contact Center, on November 5, 2026.

monitoring Nov 06, 2026, 12:18 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 05, 2026, 10:41 PM UTC
Resolved
Nov 06, 2026, 02:10 AM UTC
Duration
3h 29m
Detected by Pingoru
Nov 05, 2026, 10:41 PM UTC

Affected components

Contact Center

Update timeline

  1. investigating Nov 05, 2026, 10:41 PM UTC

    We are currently investigating this issue.

  2. identified Nov 06, 2026, 12:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 06, 2026, 12:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 06, 2026, 02:10 AM UTC

    This incident has been resolved.

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