Broadvoice incident

Service Degradation Affecting Customer Using Polycom Devices Going Offline

Minor Resolved View vendor source →

Broadvoice experienced a minor incident on September 28, 2026 affecting Device Provisioning and Device Registration, lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 01:23 AM UTC
Resolved
Sep 29, 2026, 02:38 PM UTC
Duration
1d 13h
Detected by Pingoru
Sep 28, 2026, 01:23 AM UTC

Affected components

Device ProvisioningDevice Registration

Update timeline

  1. identified Sep 28, 2026, 01:23 AM UTC

    We are currently investigating a service degradation with a subset of users with Polycom devices going offline. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  2. monitoring Sep 28, 2026, 04:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Sep 28, 2026, 02:57 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Sep 28, 2026, 09:25 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Sep 29, 2026, 02:38 PM UTC

    This incident has been resolved.