Broadcom Edge Secure Web Gateway incident

CloudHealth - Discrepancy with AWS monthly data being displayed for July 2026

Resolved after 3 days 2 hours, on July 17, 2026.

resolved Jul 20, 2026, 02:59 PM UTC

We have monitored the service for stability and this incident shall now be closed.

Update timeline

investigating Jul 17, 2026, 12:35 PM UTC

AWS Customers logging into Cloudhealth will notice an inflated cost for the month of July 2026. This is caused by an upstream issue with the AWS Billing and Cost Management Console. The CloudHealth engineering team is closely monitoring the situation as AWS works toward a resolution.
investigating Jul 19, 2026, 12:32 AM UTC

AWS has confirmed that bills have been corrected for the majority of their customers by 6:00 AM PDT (13:00 UTC) July 18. CloudHealth began reprocessing bills and reports for impacted customers at that time and have confirmed that costs have been corrected once the report generation cycle completes. We expect costs to be fully refreshed and corrected for all customers by 6:00 PM PDT (01:00 UTC) July 19 or sooner.
resolved Jul 20, 2026, 02:59 PM UTC

We have monitored the service for stability and this incident shall now be closed.

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