Is Broadcom Edge Secure Web Gateway down?

We are investigating failures to browse isolated to several domains when end users are connected to Cloud SWG Tel Aviv (GILTA) data center. End users receive an error page indicating that "This site can't be reached" or that a timeout was exceeded. The issue is only affecting customers who use the [Consolidated SWG Policy](https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/cloud-swg/help/threat-protection/about_webiso_co/consolidated-swg-policy-full-web-isolation.html) in Cloud SWG.

We have implemented a workaround for this issue and continue to investigate the underlying cause. We will provide updates as new information becomes available.

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We have monitored the service for stability and this incident shall now be closed.

We are aware of an issue where customers will not see the latest configurations updated in the ClientNet portal. We have engaged our platform provider, and they are actively investigating the issue. We will provide further updates here as new information becomes available. We will continue to provide updates as more information becomes available.

The platform provider’s investigation is still actively underway. Our teams continue to collaborate closely with them to resolve the issue as quickly as possible. Further updates will be posted here as they become available.

The Platform provider has identified the cause of the issue and are working on a fix. We will provide updates as new information becomes available.

The Platform provider identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We have monitored the service for stability and this incident shall now be closed.

We are aware of an issue where customers having tenant instances on the EU west2 region will be experiencing performance issues when browsing. We have engaged our platform provider, and they are actively investigating the issue. We will provide further updates here as new information becomes available. We will continue to provide updates as more information becomes available.

The platform provider continues to investigate the ongoing issue. Our team is actively working with them toward a resolution. We will provide further updates here as new information becomes available.

The platform provider’s investigation is still actively underway. Our teams continue to collaborate closely with them to resolve the issue as quickly as possible. Further updates will be posted here as they become available.

The Platform provider has identified the cause of the issue and are working on a fix. We will provide updates as new information becomes available.

The Platform provider identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We have monitored the service for stability and this incident shall now be closed.

We are investigating performance issues being seen with traffic running through the London (GGBLO) data center. Customers will be experiencing performance issues when browsing. We have engaged our platform provider, and they are actively investigating the issue. We will provide further updates here as new information becomes available.

The platform provider continues to investigate the ongoing issue. Our team is actively working with them toward a resolution. We will provide further updates here as new information becomes available.

The platform provider’s investigation is still actively underway. Our teams continue to collaborate closely with them to resolve the issue as quickly as possible. Further updates will be posted here as they become available.

The Platform provider has identified the cause of the issue and are working on a fix. We will provide updates as new information becomes available.

The Platform provider identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We have monitored the service for stability and this incident shall now be closed.

We are investigating performance issues being seen with traffic in the EU Region West 2. We have engaged our platform provider, and they are actively investigating the issue. We will provide further updates here as new information becomes available.

The Platform provider has identified the cause of the issue and are working on a fix. We will provide updates as new information becomes available.

The Platform provider identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We have monitored the service for stability and this incident shall now be closed.