Broadcom DX SaaS incident

Intermittent drop in incoming volume from card schemes

Resolved after 2 hours 12 minutes, on July 22, 2026.

resolved Jul 22, 2026, 07:10 AM UTC

Arcot observed processing delays for incoming Authentication Request (AReq) from card schemes. Impact: Transactions may have experienced increased latency within Arcot ACS, resulting in directory server timeouts as well as incomplete or unavailable authentications. Consequently, cardholders may have experienced purchase failures. Internal teams engaged quickly and successfully implemented recovery actions to resolve the incident. If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Started: Jul 22, 2026, 02:38 AM UTC
Resolved: Jul 22, 2026, 04:50 AM UTC
Duration: 2h 12m
Detected by Pingoru: Jul 22, 2026, 02:38 AM UTC

Update timeline

resolved Jul 22, 2026, 07:10 AM UTC

Arcot observed processing delays for incoming Authentication Request (AReq) from card schemes. Impact: Transactions may have experienced increased latency within Arcot ACS, resulting in directory server timeouts as well as incomplete or unavailable authentications. Consequently, cardholders may have experienced purchase failures. Internal teams engaged quickly and successfully implemented recovery actions to resolve the incident. If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

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