Broadcom DX SaaS incident
Intermittent Failure Rate for EMV3DS Challenged Transactions
Resolved after 8 hours 38 minutes, on July 15, 2026.
Arcot confirms that the earlier noticed intermittent rate of MasterCard challenge transaction failures has been resolved and being confirmed by the Mastercard's internal technical teams. Arcot teams confirm that the incident stands resolved. If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Update timeline
- investigating Jul 15, 2026, 12:00 PM UTC
At this point, Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. Arcot continues to stay closely engaged with Mastercard, monitoring the situation and tracking their recovery efforts. Impact: Frictionless transactions (which do not require a challenge step) are entirely unaffected. However, cardholders may experience intermittent failures if a challenge step is triggered.
- resolved Jul 15, 2026, 06:40 PM UTC
Arcot confirms that the earlier noticed intermittent rate of MasterCard challenge transaction failures has been resolved and being confirmed by the Mastercard's internal technical teams. Arcot teams confirm that the incident stands resolved. If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
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