Resolved after 1 day 2 hours, on October 4, 2026.
We have monitored the service for stability and this incident shall now be closed.
Update timeline
- investigating Oct 04, 2026, 03:01 AM UTC
We are currently aware that some Cloud SWG customers are experiencing errors when attempting to download logs using Sync API. The issue began on October 3, 2026, around 00:00 UTC. We are currently investigating the cause of this issue and will provide updates as new information becomes available. All other aspects of the service is functioning as normal.
- identified Oct 04, 2026, 03:17 AM UTC
We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.
- investigating Oct 04, 2026, 04:12 AM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 05, 2026, 05:14 AM UTC
We have monitored the service for stability and this incident shall now be closed.
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