Resolved after 1 day 10 hours, on October 5, 2026.
We have monitored the service for stability and this incident shall now be closed.
Update timeline
- investigating Oct 05, 2026, 10:40 PM UTC
We are aware of an issue with US Prod Stack 004, where users may experience slowness when attempting to connect to Clarity services. More information will be provided as it becomes available.
- investigating Oct 05, 2026, 10:55 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 07, 2026, 09:02 AM UTC
We have monitored the service for stability and this incident shall now be closed.
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