Resolved after 1 day 5 hours, on October 20, 2026.
We have monitored the service for stability and this incident shall now be closed.
Update timeline
- investigating Oct 20, 2026, 09:19 AM UTC
We are investigating performance issues being seen with traffic in the EU Region West 2. We have engaged our platform provider, and they are actively investigating the issue. We will provide further updates here as new information becomes available.
- identified Oct 20, 2026, 10:52 AM UTC
The Platform provider has identified the cause of the issue and are working on a fix. We will provide updates as new information becomes available.
- investigating Oct 20, 2026, 01:52 PM UTC
The Platform provider identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 21, 2026, 12:10 PM UTC
We have monitored the service for stability and this incident shall now be closed.
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