Brivo experienced a critical incident on February 29, 2024 affecting Brivo Smart Home, lasting 3h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Brivo Smart Home
Update timeline
- investigating Feb 29, 2024, 07:06 PM UTC
We are currently investigating issues with Brivo Smart Home gateway connections. Users may lose connectivity to their locks or experience interruptions to code syncing related to their gateway being offline.
- monitoring Feb 29, 2024, 08:59 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 29, 2024, 10:35 PM UTC
We continue to monitor the recovery of Smart Home gateways. We will close out the incident upon full system recovery.
- resolved Feb 29, 2024, 11:02 PM UTC
This incident has been resolved.