Brivo experienced a critical incident on June 1, 2024 affecting Mercury Panels and Partner Portal, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Mercury PanelsPartner Portal
Update timeline
- identified Jun 01, 2024, 05:46 PM UTC
Brivo has identified an issue affecting some cloud services. Customers may see connection issues with Mercury panels and resellers may be unable to use some features in Partner Portal. All affected panels will continue to operate in offline status.
- monitoring Jun 01, 2024, 06:44 PM UTC
We have taken steps to resolve this issue and we will continue to monitor the results. All panels are now back online and connected to Brivo servers.
- resolved Jun 01, 2024, 07:39 PM UTC
This incident has been resolved.