Brivo experienced a minor incident on June 5, 2024, lasting 2d 18h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 05, 2024, 12:45 AM UTC
Brivo has received reports that some customers are experiencing errors when viewing their cameras or video in Brivo Access. We have identified the root cause of these errors and are working to ensure all cameras are available in Brivo Access.
- identified Jun 06, 2024, 08:25 PM UTC
We are actively working to resolve issues preventing some customers from viewing their Eagle Eye cameras in Brivo Access. We anticipate that full functionality will be restored within the next 24-48 hours.
- monitoring Jun 07, 2024, 05:57 PM UTC
All issues affecting Eagle Eye video connections have been resolved. Brivo will continue to monitor to ensure there are no further interruptions in video connectivity.
- resolved Jun 07, 2024, 07:00 PM UTC
All issues affecting Eagle Eye video connections have been resolved.