Brivo experienced a major incident on June 16, 2024 affecting Brivo Smart Home, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Brivo Smart Home
Update timeline
- investigating Jun 16, 2024, 04:03 PM UTC
We are seeing degraded performance on our Smart Home servers and are investigating the root cause.
- investigating Jun 16, 2024, 04:53 PM UTC
We are seeing a large amount of gateways offline. We are continuing to investigate
- monitoring Jun 16, 2024, 06:10 PM UTC
We've fixed the root cause of the outage (3rd party infrastructure component failure). Gateways are back online, we are monitoring.
- resolved Jun 16, 2024, 07:45 PM UTC
This incident has been resolved