Brivo experienced a critical incident on October 1, 2024 affecting Access API, lasting 7h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Access API
Update timeline
- identified Oct 01, 2024, 01:33 PM UTC
Brivo API is currently affected by an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.
- monitoring Oct 01, 2024, 05:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2024, 08:39 PM UTC
All known impacts of this outage have been resolved. We are continuing a heightened state of monitoring but are closing this issue.