Brivo incident

Degraded performance on API, including mobile pass redemption.

Minor Resolved View vendor source →

Brivo experienced a minor incident on December 16, 2024 affecting Brivo Mobile Pass and Access API, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2024, 06:07 PM UTC
Resolved
Dec 16, 2024, 08:01 PM UTC
Duration
1h 53m
Detected by Pingoru
Dec 16, 2024, 06:07 PM UTC

Affected components

Brivo Mobile PassAccess API

Update timeline

  1. investigating Dec 16, 2024, 06:07 PM UTC

    We are investigating degraded performance of the Brivo API, which is causing some mobile pass redemptions to fail.

  2. monitoring Dec 16, 2024, 06:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 16, 2024, 08:01 PM UTC

    This incident has been resolved.