Brivo incident

Identified Issue with Brivo Access, Brivo API, and Partner Portal

Minor Resolved View vendor source →

Brivo experienced a minor incident on March 19, 2025 affecting Brivo Access Mobile and Brivo Access United States Region and 1 more component, lasting 7h 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2025, 02:51 PM UTC
Resolved
Mar 19, 2025, 10:29 PM UTC
Duration
7h 37m
Detected by Pingoru
Mar 19, 2025, 02:51 PM UTC

Affected components

Brivo Access MobileBrivo Access United States RegionAccess APINotifications & EventsPartner Portal

Update timeline

  1. investigating Mar 19, 2025, 02:51 PM UTC

    We are currently working on resolving an issue affecting Brivo Access and API. Users may experience degraded performance using Event Tracker, Dashboard, Reporting, and API.

  2. identified Mar 19, 2025, 03:50 PM UTC

    This issue has been identified as an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.

  3. identified Mar 19, 2025, 04:07 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Mar 19, 2025, 04:08 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Mar 19, 2025, 05:41 PM UTC

    Brivo Access, Brivo API, and Partner Portal are currently affected by an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.

  6. monitoring Mar 19, 2025, 07:17 PM UTC

    A fix has been implemented by the service provider and we are monitoring the results.

  7. resolved Mar 19, 2025, 10:29 PM UTC

    This incident has been resolved.