Brivo experienced a critical incident on July 18, 2024 affecting Brivo Smart Home, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Brivo Smart Home
Update timeline
- investigating Jul 18, 2024, 06:19 PM UTC
We are currently experiencing a service disruption impacting Brivo Gateway communication with our servers. We have identified the cause of the issue and our team is actively working towards a full restoration of functionalities.
- identified Jul 18, 2024, 06:22 PM UTC
We have identified the cause of the issue and our team is actively working towards a full restoration of functionalities.
- monitoring Jul 18, 2024, 08:19 PM UTC
We have resolved the issue that prevented our system from communicating with our gateways. System is now performing as expected and we are monitoring our servers closely.
- resolved Jul 18, 2024, 08:54 PM UTC
System is performing as expected.