Brivo experienced a major incident on August 16, 2024, lasting 5h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Aug 16, 2024, 07:06 PM UTC
We are currently working on resolving issues with obtaining video from the Eagle Eye Networks API Service.
- identified Aug 16, 2024, 09:27 PM UTC
We continue to work to resolve the issue. It appears to be limited to Eagle Eye Networks users on a specific EEN cluster.
- monitoring Aug 16, 2024, 11:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 17, 2024, 12:06 AM UTC
This incident has been resolved.