Brivo incident

Smart Home Gateways offline

Minor Resolved View vendor source →

Brivo experienced a minor incident on December 13, 2024 affecting Brivo Smart Home, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 05:28 PM UTC
Resolved
Dec 13, 2024, 07:09 PM UTC
Duration
1h 40m
Detected by Pingoru
Dec 13, 2024, 05:28 PM UTC

Affected components

Brivo Smart Home

Update timeline

  1. investigating Dec 13, 2024, 05:28 PM UTC

    We are seeing a number of gateways offline. We are investigating

  2. monitoring Dec 13, 2024, 05:47 PM UTC

    Gateways are coming back online and we will be monitoring until all gateways are back and the response time is back to normal

  3. resolved Dec 13, 2024, 07:09 PM UTC

    Gateways are operating normally.