Brivo incident

Account Configuration Tool and Brivo Install App Disruption

Minor Resolved View vendor source →

Brivo experienced a minor incident on May 15, 2025, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 09:33 PM UTC
Resolved
May 15, 2025, 11:26 PM UTC
Duration
1h 53m
Detected by Pingoru
May 15, 2025, 09:33 PM UTC

Update timeline

  1. identified May 15, 2025, 09:33 PM UTC

    Account Configuration Tool and Brivo Install App are currently affected by an outage at one of our service providers. Customers may experience issues commissioning offline locks and registering offline sites. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.

  2. monitoring May 15, 2025, 11:00 PM UTC

    A fix has been implemented by our service provider, and we are monitoring the results.

  3. resolved May 15, 2025, 11:26 PM UTC

    This incident has been resolved.