British Columbia Institute of Technology incident
Cherwell Service Management
Resolved after 11 hours 3 minutes, affecting Service BCIT (service.bcit.ca), on June 16, 2022.
Cherwell is back up and running. emails are now routing through as expected. Thank you for your patience today as we worked to resolve this issue
Affected components
Update timeline
- investigating Jun 16, 2022, 03:24 PM UTC
We are currently experiencing an issues processing email from/to Cherwell. This is impacting all modules and email addresses associated with the platform. All other functionality is working as expected. Thank you for your patience as we work to resolve this issue.
- investigating Jun 16, 2022, 03:32 PM UTC
We are continuing to investigate this issue.
- investigating Jun 16, 2022, 05:33 PM UTC
We are working with Cherwell Tech Support and the system will be unavailable for about 1 hour.
- investigating Jun 16, 2022, 07:49 PM UTC
We are continuing to work on resolving issues with Cherwell. The system is unavailable.
- identified Jun 16, 2022, 09:32 PM UTC
at the advice of the vendor we are restoring the Cherwell application.
- resolved Jun 17, 2022, 02:28 AM UTC
Cherwell is back up and running. emails are now routing through as expected. Thank you for your patience today as we worked to resolve this issue
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