British Columbia Institute of Technology incident
BCIT Network Connectivity Issues
Resolved after 7 hours 50 minutes, affecting Network Services, on October 21, 2026.
There have been reports from staff and students who are having difficulty access network drives/storage from off campus. This is not a widespread issue and IT Services staff are working to resolve this as quickly as possible Students: unable to access Z: drive, Team Files, Sharein/out The workaround is to remotely connect to a BCIT lab computer ... have Global Protect VPN running ... go to https://remoteaccess.labstats.com/BCIT ... pick from one of the 'General' lab computers for more information see knowledge article https://bcit.service-now.com/kb/en/remotely-connecting-to-a-bcit-lab-computer?id=kb_article_view&sysparm_article=KB0011056. Staff: this should only be affecting those who are not using a BCIT-issued device while working remotely There is no workaround at this time This message will be updated as further information is available
Affected components
Update timeline
- investigating Oct 21, 2026, 03:29 PM UTC
There have been reports from staff and students who are having difficulty access network drives/storage from off campus. This is not a widespread issue and IT Services staff are working to resolve this as quickly as possible Students: unable to access Z: drive, Team Files, Sharein/out The workaround is to remotely connect to a BCIT lab computer ... have Global Protect VPN running ... go to https://remoteaccess.labstats.com/BCIT ... pick from one of the 'General' lab computers for more information see knowledge article https://bcit.service-now.com/kb/en/remotely-connecting-to-a-bcit-lab-computer?id=kb_article_view&sysparm_article=KB0011056. Staff: this should only be affecting those who are not using a BCIT-issued device while working remotely There is no workaround at this time This message will be updated as further information is available
- resolved Oct 21, 2026, 11:20 PM UTC
This incident has been resolved.
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