British Columbia Institute of Technology incident
Cherwell Service Management - Currently Unavailable
Resolved after 41 minutes, affecting Service BCIT (service.bcit.ca), on February 10, 2023.
The issues with the Cherwell Service Management database have been addressed and the service is now available. Once again, we thank you for your patience as we worked towards resolving this issue as quickly as possible.
Affected components
Update timeline
- investigating Feb 10, 2023, 03:34 PM UTC
The Cherwell Service Management system is currently unavailable. We are investigating this issue and will provide updates as soon as possible. Thank you for your patience as we work towards a resolution of this issue.
- identified Feb 10, 2023, 04:05 PM UTC
We are continuing to work towards a resolution of this issue. Thank you for your patience.
- resolved Feb 10, 2023, 04:16 PM UTC
The issues with the Cherwell Service Management database have been addressed and the service is now available. Once again, we thank you for your patience as we worked towards resolving this issue as quickly as possible.
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