British Columbia Institute of Technology incident
UCCX Phone Queue Outage
Resolved after 19 hours 55 minutes, affecting MSTeams Voice, on March 15, 2023.
The root cause of this issue was identified, a fix was deployed and monitored. After monitoring, it appears that this service has been restored and is now stable.
Affected components
Update timeline
- investigating Mar 15, 2023, 09:17 PM UTC
Please note that we are currently experiencing issues with our BCIT phone queues. We are working on restoring this service as soon as possible.
- monitoring Mar 15, 2023, 10:17 PM UTC
The issue has been identified and the fix has been deployed. ITS is monitoring as the service is being restored.
- resolved Mar 16, 2023, 05:13 PM UTC
The root cause of this issue was identified, a fix was deployed and monitored. After monitoring, it appears that this service has been restored and is now stable.
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