British Columbia Institute of Technology incident

Main BCIT Website and myBCIT.ca Webmail outage

Resolved after 6 hours 33 minutes, affecting Main BCIT Website and myBCIT Webmail (Students, Faculty and Staff) and 1 more, on August 21, 2023.

monitoring Aug 21, 2023, 09:31 PM UTC

ITS Services has implemented a fix and is currently monitoring the status of the Main BCIT Website and my.BCIT.ca email services. It appears that the systems are in the process of coming back online and are beginning to stabilize.

Started: Aug 21, 2023, 03:32 PM UTC
Resolved: Aug 21, 2023, 10:06 PM UTC
Duration: 6h 33m
Detected by Pingoru: Aug 21, 2023, 03:32 PM UTC

Affected components

Main BCIT WebsitemyBCIT Webmail (Students, Faculty and Staff)myBCIT Email (SMTP/IMAP)

Update timeline

investigating Aug 21, 2023, 03:32 PM UTC

The Main BCIT Website and myBCIT.ca Webmail services are currently down. IT Services is currently investigating the issue.
identified Aug 21, 2023, 06:06 PM UTC

IT Services have identified the issue and are working towards a resolution.
monitoring Aug 21, 2023, 09:31 PM UTC

ITS Services has implemented a fix and is currently monitoring the status of the Main BCIT Website and my.BCIT.ca email services. It appears that the systems are in the process of coming back online and are beginning to stabilize.
resolved Aug 21, 2023, 10:06 PM UTC

This incident has been resolved.

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