British Columbia Institute of Technology incident
Jabber Voice Services (Calling)
Resolved after 3 hours 53 minutes, on October 3, 2023.
The fix for this issue has been deployed and IT Services is reporting that the usual number of Jabber clients are successfully connected and online.
Update timeline
- investigating Oct 03, 2023, 03:25 PM UTC
There is an issue with Jabber Voice Services that prevent users from receiving or placing calls while on-campus or connected to VPN. This issue also affects Jabber clients on IOS, Android and Mac devices. IT Services is currently investigating this issue.
- monitoring Oct 03, 2023, 07:04 PM UTC
A fix has been deployed by IT Services. Technical staff are continuing to monitor the issue.
- resolved Oct 03, 2023, 07:18 PM UTC
The fix for this issue has been deployed and IT Services is reporting that the usual number of Jabber clients are successfully connected and online.
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