British Columbia Institute of Technology incident
Error viewing Microsoft documents in SharePoint
Resolved after 33 days 21 hours, affecting ShareSpace, on September 28, 2023.
The issue of accessing Microsoft documents (word, excel, powerpoint etc) from SharePoint has been resolved. Clients will continue to need to be either present on campus on BCIT network or connected via VPN to reach the site successfully.
Affected components
Update timeline
- investigating Sep 28, 2023, 10:25 PM UTC
It appears that users are unable to open Microsoft documents (word, excel, powerpoint etc) from SharePoint. A workaround of downloading the document first and then opening it has been identified. IT Services are aware of the issue and are working towards a resolution.
- investigating Sep 29, 2023, 02:55 AM UTC
This issue is still under investigation until further notice. Please note: Clients will need to be either present on campus on BCIT network or connected via VPN to reach the site successfully.
- investigating Sep 29, 2023, 03:07 AM UTC
This issue is still under investigation until further notice. Please note: Clients will need to be either on campus or connected via VPN to reach the site successfully.
- resolved Nov 01, 2023, 08:09 PM UTC
The issue of accessing Microsoft documents (word, excel, powerpoint etc) from SharePoint has been resolved. Clients will continue to need to be either present on campus on BCIT network or connected via VPN to reach the site successfully.
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