British Columbia Institute of Technology incident

AppsAnywhere not functioning as expected

Resolved after 1 day 18 hours, affecting AppsAnywhere, on September 3, 2025.

resolved Sep 05, 2025, 05:23 PM UTC

This issues has been resolved and IT Services staff are in the process of updating Windows images for the impacted computer labs

Started
Sep 03, 2025, 10:33 PM UTC
Resolved
Sep 05, 2025, 05:23 PM UTC
Duration
1d 18h
Detected by Pingoru
Sep 03, 2025, 10:33 PM UTC

Affected components

AppsAnywhere

Update timeline

  1. investigating Sep 03, 2025, 10:33 PM UTC

    ITS Services is aware of an issue where some applications started through AppsAnywhere will not launch or do not function properly. Our staff are working with the vendor to determine the cause and a resolution. This message will updated as more information is available.

  2. investigating Sep 05, 2025, 05:21 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 05, 2025, 05:22 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 05, 2025, 05:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 05, 2025, 05:23 PM UTC

    This issues has been resolved and IT Services staff are in the process of updating Windows images for the impacted computer labs

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