British Columbia Institute of Technology Outage History
British Columbia Institute of Technology major outage · 1 active incident View live status →Pingoru has recorded 50 incidents for British Columbia Institute of Technology: 9 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 4 | 77 of 592 (13%) |
Incidents, newest first
Notice October 21, 2026 BCIT WEBSITE AND REGISTRATION OFFLINE 22h 41m Main BCIT Website, Banner Self-Serve
Started Oct 21, 2026, 04:16 PM UTC· resolved Oct 22, 2026, 02:58 PM UTC
- investigating Oct 21, 2026, 04:16 PM UTC
The BCIT Website will be down for unscheduled maintenance. Flexible Learning Registration has been DELAYED. This message will be updated as more information is available
- investigating Oct 21, 2026, 04:16 PM UTC
We are continuing to investigate this issue.
- investigating Oct 21, 2026, 05:38 PM UTC
This is to notify all BCIT employees and students that the BCIT website is temporarily offline while technical teams apply critical security updates for a widespread third-party software issue. Registration for Winter term has been delayed until further notice. Core institutional services remain unaffected. Continue to visit this site for further updates. We commit to providing regular updates with you as we have more information to share. We appreciate your patience as we safely restore services.
- investigating Oct 21, 2026, 05:39 PM UTC
We are continuing to investigate this issue.
- investigating Oct 21, 2026, 05:55 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 22, 2026, 04:19 AM UTC
As of 8:40PM, the BCIT website has been restored. Flexible Learning Fall 2026 registration is back online. We anticipate Flexible Learning registration will open for the Winter 2027 term next week. Continue to visit this site for further updates. We commit to providing regular updates with you as we have more information to share.
- monitoring Oct 22, 2026, 04:21 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 22, 2026, 04:39 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 22, 2026, 02:58 PM UTC
All systems have returned to normal operations. We anticipate Flexible Learning registration will open for the Winter 2027 term next week. Further communication will be provided by Friday, October 23, 2026.
Minor October 21, 2026 BCIT Network Connectivity Issues 7h 50m Network Services
Started Oct 21, 2026, 03:29 PM UTC· resolved Oct 21, 2026, 11:20 PM UTC
- investigating Oct 21, 2026, 03:29 PM UTC
There have been reports from staff and students who are having difficulty access network drives/storage from off campus. This is not a widespread issue and IT Services staff are working to resolve this as quickly as possible Students: unable to access Z: drive, Team Files, Sharein/out The workaround is to remotely connect to a BCIT lab computer ... have Global Protect VPN running ... go to https://remoteaccess.labstats.com/BCIT ... pick from one of the 'General' lab computers for more information see knowledge article https://bcit.service-now.com/kb/en/remotely-connecting-to-a-bcit-lab-computer?id=kb_article_view&sysparm_article=KB0011056. Staff: this should only be affecting those who are not using a BCIT-issued device while working remotely There is no workaround at this time This message will be updated as further information is available
- resolved Oct 21, 2026, 11:20 PM UTC
This incident has been resolved.
Critical October 7, 2026 Wi-FI and VPN 4h 22m Network Services, GlobalProtect VPN
Started Oct 07, 2026, 05:29 PM UTC· resolved Oct 07, 2026, 09:52 PM UTC
- investigating Oct 07, 2026, 05:29 PM UTC
Connectivity to Campus Wi-Fi (BCIT_Secure & Eduroam) is impacted for devices attempting to join. Remote connection via GlobalProtect VPN is also impact in its delivery of connection to BCIT on-campus systems. Investigation and reparative measures are currently underway.
- resolved Oct 07, 2026, 09:52 PM UTC
Issue resolved
Notice August 5, 2026 Learning Hub unavailable 2026-Aug-05 1h 21m Learning Hub (D2L)
Started Aug 05, 2026, 05:40 PM UTC· resolved Aug 05, 2026, 07:01 PM UTC
- investigating Aug 05, 2026, 05:40 PM UTC
The Learning Technologies & Services team has reported that the following are unavailable: Learning Hub (learn.bcit.ca) Employee Learning Centre (pd.bcit.ca) updates will be made on this page as more information is available.
- investigating Aug 05, 2026, 05:40 PM UTC
We are continuing to investigate this issue.
- resolved Aug 05, 2026, 07:01 PM UTC
We have been advised by D2L that both learn.bcit.ca and pd.bcit.ca are available.
Minor February 20, 2026 BCIT Website Search Unavailable 2h 48m Main BCIT Website
Started Feb 20, 2026, 09:16 PM UTC· resolved Feb 21, 2026, 12:05 AM UTC
- investigating Feb 20, 2026, 09:16 PM UTC
Our website search provider is currently experiencing an outage, we are working with them to resolve the issue as quickly as possible. Until resolved our website search will be unavailable.
- identified Feb 20, 2026, 09:50 PM UTC
While the search feature on the BCIT Website continues to be unavailable, please make use of BCIT AI assist as an alternative. https://www.bcit.ca/search-ai-assist/
- monitoring Feb 20, 2026, 11:20 PM UTC
The availability of Search on the BCIT Website is returning although the situation is continuing to be monitored by our team
- resolved Feb 21, 2026, 12:05 AM UTC
This incident has been resolved.
Major October 30, 2025 GlobalProtect VPN - Intermittent Connectivity 52m GlobalProtect VPN
Started Oct 30, 2025, 06:36 PM UTC· resolved Oct 30, 2025, 07:28 PM UTC
- investigating Oct 30, 2025, 06:36 PM UTC
Intermittent connection to GlobalProtect VPN for BCIT. Issue is currently under investigation.
- identified Oct 30, 2025, 07:01 PM UTC
Cause Identified and fixed being applied. GlobalProtect VPN service will continue to be intermittently available as the fix is applied and verified.
- resolved Oct 30, 2025, 07:28 PM UTC
Fixed applied and service continues to be stable. Incident resolved.
Notice October 29, 2025 Microsoft 365 access issues 21h 50m BCIT Employee Email, ShareSpace, Microsoft 365
Started Oct 29, 2025, 04:44 PM UTC· resolved Oct 30, 2025, 02:35 PM UTC
- investigating Oct 29, 2025, 04:44 PM UTC
IT Services staff continue to monitor Microsoft for updates on this service outage/disruption. This message will be updated as more information is available. https://status.cloud.microsoft/ User impact: Users may be unable to access the Microsoft 365 admin center and see delays when accessing other Microsoft 365 services. More info: Additionally, admins are reporting issues when attempting to access some Microsoft Purview and Microsoft Intune functions. Users are also seeing issues with add-ins and network connectivity in Outlook. Current status: Microsoft is reviewing reports of an issue impacting Microsoft Azure and Microsoft 365 services, including impact to the Microsoft 365 admin center and other services, including but not limited to those described in the more info section of this communication. We're reviewing corresponding service telemetry to isolate the cause of the issue and determine next troubleshooting steps. Scope of impact: Any users attempting to access Microsoft 365 services may be impacted. Next update by: Wednesday, October 29, 2025, at 10:30 AM PST (5:30 PM UTC)
- investigating Oct 30, 2025, 02:33 PM UTC
Microsoft has declared this issue resolved.
- identified Oct 30, 2025, 02:35 PM UTC
Microsoft has declared this issue resolved
- monitoring Oct 30, 2025, 02:35 PM UTC
Microsoft has declared this issue resolved
- resolved Oct 30, 2025, 02:35 PM UTC
Microsoft has declared this issue resolved
Notice October 9, 2025 Ellucian Email - sent on 2025-Oct-06 2m myBCIT Email (SMTP/IMAP)
Started Oct 09, 2025, 05:59 PM UTC· resolved Oct 09, 2025, 06:02 PM UTC
- investigating Oct 09, 2025, 05:59 PM UTC
IT Services discovered that due to a change made over the weekend (October 4/5, 2025), inadvertently triggered the delivery of notifications that should have been sent April 14/15, 2025. Those notifications had been backlogged due to an error in configuration. We would like to assure you that a breach did not occur, and your data has not been sold. We have since disabled the notification process in all our environments to ensure no further messages are inadvertently sent out. Apologies again for the confusion and thank you for your patience as we work to prevent this from happening in the future.
- investigating Oct 09, 2025, 06:00 PM UTC
We are continuing to investigate this issue.
- resolved Oct 09, 2025, 06:02 PM UTC
We have since disabled the notification process in all our environments to ensure no further messages are inadvertently sent out. Apologies again for the confusion and thank you for your patience as we work to prevent this from happening in the future.
Notice October 9, 2025 Adobe Acrobat - expiration email of Oct 1-8 3h 7m Adobe
Started Oct 09, 2025, 08:53 AM UTC· resolved Oct 09, 2025, 12:00 PM UTC
- investigating Oct 09, 2025, 06:11 PM UTC
Between Oct 1-8, emails were sent to employees with Adobe licenses indicating that their entitlements would expire on October 9th at 8:53 GMT time. Adobe licenses expired on October 1st for all employees and it was presumed to be an erroneous email. This morning (October 9) IT Services received reports from staff who had lost access to Adobe Acrobat today (per the original email). Staff are working to re-add any accounts that were removed and the process should be completed by 12:00 noon October 9th.
- identified Oct 09, 2025, 06:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 09, 2025, 06:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 06:12 PM UTC
Staff are working to re-add any accounts that were removed and the process should be completed by October 9th, 12:00 noon PST.
Notice September 16, 2025 Network Interruption 1h 4m Network Services
Started Sep 16, 2025, 07:05 PM UTC· resolved Sep 16, 2025, 08:10 PM UTC
- investigating Sep 16, 2025, 07:05 PM UTC
We are currently experiencing issues with network connectivity - both wired and wireless. Our team is working on resolving this issue and this message will be updated as more information is available. we apologize for any inconvenience and thank you for your patience.
- identified Sep 16, 2025, 07:12 PM UTC
Root cause Identified and a fix is being applied. Wireless and Wired connectivity will continue be intermittent.
- resolved Sep 16, 2025, 08:10 PM UTC
Network connectivity (wired and wireless) has been restored
Notice September 3, 2025 AppsAnywhere not functioning as expected 1d 18h AppsAnywhere
Started Sep 03, 2025, 10:33 PM UTC· resolved Sep 05, 2025, 05:23 PM UTC
- investigating Sep 03, 2025, 10:33 PM UTC
ITS Services is aware of an issue where some applications started through AppsAnywhere will not launch or do not function properly. Our staff are working with the vendor to determine the cause and a resolution. This message will updated as more information is available.
- investigating Sep 05, 2025, 05:21 PM UTC
We are continuing to investigate this issue.
- identified Sep 05, 2025, 05:22 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 05, 2025, 05:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 05, 2025, 05:23 PM UTC
This issues has been resolved and IT Services staff are in the process of updating Windows images for the impacted computer labs
Notice August 18, 2025 Wired Network Connectivity Issues 3h 43m Network Services
Started Aug 18, 2025, 03:41 PM UTC· resolved Aug 18, 2025, 07:24 PM UTC
- investigating Aug 18, 2025, 03:41 PM UTC
2025-Aug-18 started before 8:00 am We are currently experiencing issues with wired network connections. Please use wifi The team is working on this and this message will be updated as more information is available
- resolved Aug 18, 2025, 07:24 PM UTC
This incident has been resolved.
Notice May 21, 2025 @BCIT.CA Public Web Page Intermittent Connection issues due to volume in registration 3h 35m Main BCIT Website, Banner 9
Started May 21, 2025, 04:21 PM UTC· resolved May 21, 2025, 07:56 PM UTC
- investigating May 21, 2025, 04:21 PM UTC
Due to the high volume in contacts during Flex learning registration this morning, the following are experiencing intermittent connection issues: ... Programs and Course search from the Main BCIT website (bcit.ca/study) ... searching for courses from the Student Self Service Portal
- investigating May 21, 2025, 07:55 PM UTC
issues with the @bcit.ca website have been resolved
- resolved May 21, 2025, 07:56 PM UTC
This incident has been resolved.
Notice March 19, 2025 BCIT.CA Public Website is unavailable 1h 19m Main BCIT Website
Started Mar 19, 2025, 06:47 PM UTC· resolved Mar 19, 2025, 08:07 PM UTC
- investigating Mar 19, 2025, 06:47 PM UTC
The following websites are currently unavailable bcit.ca kb.bcit.ca (knowledge base)
- investigating Mar 19, 2025, 08:06 PM UTC
We are continuing to investigate this issue.
- resolved Mar 19, 2025, 08:07 PM UTC
This incident has been resolved.
Notice March 17, 2025 Student Email / mail.my.bcit.ca Issues 1h 13m myBCIT Webmail (Students, Faculty and Staff), myBCIT Email (SMTP/IMAP)
Started Mar 17, 2025, 08:55 PM UTC· resolved Mar 17, 2025, 10:08 PM UTC
- identified Mar 17, 2025, 08:55 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 17, 2025, 10:08 PM UTC
This incident has been resolved.
Major February 24, 2025 myBCIT Unavailable 48m myBCIT Website
Started Feb 24, 2025, 04:37 PM UTC· resolved Feb 24, 2025, 05:26 PM UTC
- investigating Feb 24, 2025, 04:37 PM UTC
myBCIT is currently unavailable. Clients are getting the "User Name Not Found" error. Our team is working to resolve this issue as quickly as possible. Access to following are still available through the direct links: @my.bcit.ca email - mail.my.bcit.ca the Learning Hub - learn.bcit.ca
- resolved Feb 24, 2025, 05:26 PM UTC
This incident has been resolved.