brightwheel had 4 outages in the last 2 years totaling 39h 40m of downtime — averaging 0.2 incidents per month.
There were 4 brightwheel outages since July 30, 2025 totaling 39h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
Engineers are investigating an issue affecting expected payouts from brightwheel platform. We’ll provide more information as it becomes available.
Engineers are investigating an issue affecting the brightwheel platform. We’ll provide more information as it becomes available.
The issue affecting the brightwheel platform has been resolved. Our engineers will continue to monitor the affected areas of the platform.
Brightwheel engineers have identified the cause of the issue affecting our platform and are working diligently to resolve it as quickly as possible. We will provide more information as it becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
Brightwheel engineers have identified the cause of the issue affecting our platform and are working diligently to resolve it as quickly as possible. We will provide more information as it becomes available.
Issues affecting Amazon Web Services are starting to improve. Keep trying the brightwheel web and mobile applications, as we anticipate performance will continue to improve with time. This is an internet-wide issue, not specific to brightwheel. Investigating - Amazon Web Services are experiencing severely degraded performance, affecting many popular applications, including brightwheel.
AWS Outage Impact Issues with Amazon Web Services (AWS) appear to have been resolved. The brightwheel apps are performing normally. This was an internet-wide AWS issue, not specific to brightwheel. We'll continue monitoring performance to ensure everything remains reliable.
The issue has been fully resolved after Amazon Web Services experienced severely degraded performance, affecting many popular applications, including brightwheel. Our engineers will continue to monitor the affected areas of the platform. Your data was secure at all times, and any scheduled financial transactions were not affected. This issue affected the ability to access an application on the internet, but everything underlying brightwheel was always secure and being monitored.
Our engineers are actively working to identify the cause of the issue affecting the brightwheel platform. We will provide further updates as soon as they become available. Thank you for your patience.
Our engineers are actively working to identify the cause of the issue affecting the brightwheel platform. We will provide further updates as soon as they become available. Thank you for your patience.
Brightwheel engineers have identified the cause of the issue affecting our platform and are working diligently to resolve it as quickly as possible. We will provide more information as it becomes available.
This incident has been resolved.