brightwheel experienced a minor incident on July 30, 2025 affecting iOS App and Android App and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2025, 01:47 PM UTC
Our engineers are actively working to identify the cause of the issue affecting the brightwheel platform. We will provide further updates as soon as they become available. Thank you for your patience.
- investigating Jul 30, 2025, 02:17 PM UTC
Our engineers are actively working to identify the cause of the issue affecting the brightwheel platform. We will provide further updates as soon as they become available. Thank you for your patience.
- identified Jul 30, 2025, 03:20 PM UTC
Brightwheel engineers have identified the cause of the issue affecting our platform and are working diligently to resolve it as quickly as possible. We will provide more information as it becomes available.
- resolved Jul 30, 2025, 03:35 PM UTC
This incident has been resolved.