brightwheel experienced a major incident on October 20, 2025 affecting iOS App and Android App and 1 more component, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:38 AM UTC
Brightwheel engineers have identified the cause of the issue affecting our platform and are working diligently to resolve it as quickly as possible. We will provide more information as it becomes available.
- identified Oct 20, 2025, 10:01 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 20, 2025, 10:02 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2025, 10:04 AM UTC
Brightwheel engineers have identified the cause of the issue affecting our platform and are working diligently to resolve it as quickly as possible. We will provide more information as it becomes available.
- monitoring Oct 20, 2025, 05:38 PM UTC
Issues affecting Amazon Web Services are starting to improve. Keep trying the brightwheel web and mobile applications, as we anticipate performance will continue to improve with time. This is an internet-wide issue, not specific to brightwheel. Investigating - Amazon Web Services are experiencing severely degraded performance, affecting many popular applications, including brightwheel.
- monitoring Oct 20, 2025, 11:20 PM UTC
AWS Outage Impact Issues with Amazon Web Services (AWS) appear to have been resolved. The brightwheel apps are performing normally. This was an internet-wide AWS issue, not specific to brightwheel. We'll continue monitoring performance to ensure everything remains reliable.
- resolved Oct 21, 2025, 07:00 PM UTC
The issue has been fully resolved after Amazon Web Services experienced severely degraded performance, affecting many popular applications, including brightwheel. Our engineers will continue to monitor the affected areas of the platform. Your data was secure at all times, and any scheduled financial transactions were not affected. This issue affected the ability to access an application on the internet, but everything underlying brightwheel was always secure and being monitored.