Brightly Software experienced a notice incident on February 5, 2025 affecting Asset Essentials, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Feb 05, 2025, 08:04 PM UTC
We want to inform you that our mail service experienced an outage today from 11:22 AM to approximately 2:06 PM EST. Unfortunately, any emails sent during this period will not be automatically resent. If you sent any critical communications during this window, we ask that you manually resend any necessary emails. You can check the AE audit log to determine what changes may have been made to work orders during that time. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we continue to ensure system stability. If you have any concerns or require further assistance, please reach out to Support at [email protected].