Brightly Software incident
Asset Essentials - Email Notifications Delayed
Brightly Software experienced a minor incident on March 20, 2025 affecting Asset Essentials, lasting 7h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2025, 12:21 PM UTC
Our teams are currently investigating delays in the delivery of Asset Essentials emails. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.
- identified Mar 20, 2025, 01:36 PM UTC
Our teams are continuing to investigate delays in the delivery of Asset Essentials emails. We have identified this is impacting a small percentage of work order status update emails; all other email notifications should be sending normally. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.
- resolved Mar 20, 2025, 08:07 PM UTC
This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to [email protected].