Brightly Software incident

SchoolDude Products - Intermittent Errors

Minor Resolved View vendor source →

Brightly Software experienced a minor incident on April 21, 2025 affecting Help Desk and MaintenanceDirect and 1 more component, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2025, 11:34 AM UTC
Resolved
Apr 21, 2025, 03:19 PM UTC
Duration
3h 44m
Detected by Pingoru
Apr 21, 2025, 11:34 AM UTC

Affected components

Help DeskMaintenanceDirectIncidentPMDirectUtilityDirectFSDirectTripDirectMySchoolBuildingCapitalForecastDirectInventoryDirect

Update timeline

  1. investigating Apr 21, 2025, 11:34 AM UTC

    Our team is investigating an intermittent issue resulting in error messages in SchoolDude products. This issue is isolated to clients located in the EST time zone. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.

  2. investigating Apr 21, 2025, 12:23 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 21, 2025, 12:49 PM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 21, 2025, 01:45 PM UTC

    We are continuing to investigate an intermittent issue resulting in error messages in SchoolDude products. This issue is isolated to clients located in the EST time zone. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.

  5. investigating Apr 21, 2025, 02:46 PM UTC

    We are continuing to investigate an intermittent issue resulting in error messages in SchoolDude products. This issue is isolated to clients located in the EST time zone. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.

  6. resolved Apr 21, 2025, 03:19 PM UTC

    This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.