Brightly Software incident
Asset Essentials Mobile App - Error when logging in
Brightly Software experienced a minor incident on March 5, 2025 affecting Asset Essentials, lasting 6h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Asset Essentials
Update timeline
- investigating Mar 05, 2025, 04:13 PM UTC
Our teams are currently investigating an issue affecting the Asset Essentials mobile app, where some users are encountering an "unauthorized user" error message during login. We will continue to provide updates as more information becomes available. Thank you for your patience!
- resolved Mar 05, 2025, 11:13 PM UTC
This issue has been resolved. Thank you for your patience. Please reach out to [email protected] if you have any questions.