Brightly Software incident
Asset Essentials - Email Notifications Delayed
Brightly Software experienced a minor incident on March 26, 2025 affecting Asset Essentials, lasting 2h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2025, 04:47 PM UTC
Our teams are currently investigating delays in the delivery of Asset Essentials emails. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.
- monitoring Mar 26, 2025, 05:16 PM UTC
Our team has implemented a fix, and emails should now be sending without issue. However, emails sent between 8:00 AM EST and 12:40 PM EST may not be delivered successfully. If you believe any important emails were missed during this time, please log in to resend them at your convenience. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
- resolved Mar 26, 2025, 07:31 PM UTC
This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to [email protected].