Brightly Software incident

MaintenanceDirect - Purpose Codes auto-populating on Work Orders

Minor Resolved View vendor source →

Brightly Software experienced a minor incident on April 21, 2025 affecting MaintenanceDirect, lasting 18h 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2025, 05:24 PM UTC
Resolved
Apr 22, 2025, 12:11 PM UTC
Duration
18h 46m
Detected by Pingoru
Apr 21, 2025, 05:24 PM UTC

Affected components

MaintenanceDirect

Update timeline

  1. investigating Apr 21, 2025, 05:24 PM UTC

    Our team is investigating an issue where Purpose Codes are auto-populating and unable to be de-selected from Work Orders in MaintenanceDirect. New Work Orders will be created with the first Purpose Code in the list. You are able to change the Purpose Code to another value when needed. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.

  2. resolved Apr 22, 2025, 12:11 PM UTC

    This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.