Brightly Software incident

Event Manager - Delay in receiving Email Notifications

Brightly Software experienced a minor incident on May 12, 2025 affecting Event Manager, lasting 6h 43m. The incident has been resolved; the full update timeline is below.

Started: May 12, 2025, 01:41 PM UTC
Resolved: May 12, 2025, 08:25 PM UTC
Duration: 6h 43m
Detected by Pingoru: May 12, 2025, 01:41 PM UTC

Affected components

Event Manager

Update timeline

investigating May 12, 2025, 01:41 PM UTC

Our team is investigating an issue where email notifications are being delayed in Event Manager. In the meantime, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.
resolved May 12, 2025, 08:25 PM UTC

This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.